|
Clive Johnson | | Clive Johnson describes what got him interested in writing about conflict and what he hopes the book will achieve. |
|
Jackie Keddy | | Jackie Keddy reflects on how her background has helped shape her views on managing conflict, explaining how this influenced her desire to make the book highly practical and relevant for real situations on the ground. |
|
BBC Sussex | | Clive talks to Simon Furber of BBC Sussex and BBC Surrey about the ugly nature of conflict at work and what can be done to confront the problem. |
|
Micro-tools | | Clive Johnson explains the concept of a micro-tool and its relevance in everyday conflict management. |
|
The Golden Hour | | Jackie Keddy describes where the concept of a "Golden Hour" for resolving disputes arose from and puts this in context with the crucial role played by front-line managers. |
|
Business Books Talk | | Jackie talks to Business Book Talk host Bob Garlick about writing Managing Conflict and her thoughts on the rise of conflict in the business world. |
